Refund Policy
Last updated: September 20, 2025
We want you to be happy with your repair. If something isn’t right, contact us and we’ll do our best to resolve it quickly.
30‑Day Refund Window
You may request a refund within 30 days of payment if we are unable to resolve the issue related to the original repair.
- Non‑refundable: the initial consultation/diagnostic fee and any parts purchased specifically for your repair.
- Refunds cover labour charges only where applicable.
- Refunds are not available for issues unrelated to the original fault or for new/accidental damage.
How to Request a Refund
- Email us at coen@green-repairs.com with your name, contact details, device model and a brief description of the problem.
- We may ask you to bring in or post‑in your device for assessment so we can verify the issue.
- If we confirm that the problem cannot be resolved, we’ll process a refund for applicable labour charges to your original payment method.
Post‑in Repairs
We accept post‑in repairs. Please email us before sending your device so we can provide packaging guidance and a return reference. You are responsible for postage to us; we can arrange tracked return shipping.
FAQs
Are parts ever refundable?
No. Parts ordered for your repair are non‑returnable and therefore non‑refundable once purchased.
What if the fault is different from the original issue?
Refunds apply only to the original fault. New or unrelated issues are not eligible under this policy.
Questions? Email coen@green-repairs.com.